Galen Scott

Ensured 100% compliance by meticulously maintaining designated weekly hours for assigned accounts and verifying scheduled hours against actual coverage.

Achieved high invoice accuracy by diligently reconciling current-week hours with billing records prior to submission, minimizing discrepancies.

Maintained continuous full site coverage by proactively managing scheduling gaps and overlaps, ensuring uninterrupted service delivery.

Resolved complex discrepancies and implemented effective adjustments through regular communication with internal operations, scheduling, and payroll teams.

Served as the primary point of contact for clientele, addressing billing questions, service coverage issues, and significantly improving client satisfaction.

Expedited resolution of timekeeping and billing variances by identifying issues, documenting corrections, and promptly notifying all relevant stakeholders.

Maintained audit readiness by meticulously keeping accurate and up-to-date records of hours, adjustments, approvals, and correspondence.

Developed and maintained a comprehensive 24-hour staffing schedule, ensuring optimal coverage and making real-time adjustments as needed.

Managed a substantial portfolio of up to 8,291 hours per week, overseeing staffing reports for multiple client locations.

Facilitated comprehensive training and onboarding programs for security specialists across various cities in Virginia, significantly improving team readiness and performance.

Collaborated effectively with the special events team to provide critical emergency coverage and logistical support, enhancing overall event security.

Improved operational performance by proactively identifying inefficiencies and implementing strategic, data-driven solutions.

Demonstrated advanced proficiency in Winteam scheduling systems, managing payroll, scheduling activity reports, bill rate management, and security license maintenance.

Supervised a team of 40 security personnel, managing complex operations across assigned buildings on Amazon's HQ2 campus to ensure high service standards.

Coordinated staffing schedules, comprehensive training, and onboarding for security specialists, ensuring 100% compliance with operational standards.

Partnered with the special events team to facilitate complex security logistics for numerous events on the Amazon campus, significantly enhancing event safety and security.

Conducted bi-weekly meetings with the security team to proactively address operational needs and critical safety concerns related to IDF and MDF rooms.

Managed extensive administrative responsibilities across up to three buildings simultaneously, consistently maintaining high operational efficiency.

Utilized advanced security systems including Winteam scheduling, SAR report analysis, Rightcrowd, Slack, and Lenel camera systems to streamline security operations and reporting.

Managed comprehensive office key distribution and parking logistics while conducting routine building inspections to ensure peak operational efficiency.

Oversaw the precise scheduling and maintenance of multiple conference rooms and guest offices, optimizing facility usage by 15%.

Provided critical relocation support for staff and verified billing for goods and services, ensuring 99% accuracy in financial records.

Assisted with the seamless setup and breakdown of numerous meetings and events, ensuring flawless execution and positive participant experience.

Conducted hourly patrols across all seven Amazon buildings, meticulously monitoring IDF/MDF room conditions to ensure safety and compliance.

Acted as the primary first responder for on-site emergencies, effectively coordinating scene control and ensuring the safe evacuation of personnel.

Demonstrated advanced proficiency in submitting detailed incident reports for zones 1-6, ensuring adherence to established security procedures.

Maintained comprehensive documentation, including detailed reports and post orders, throughout all shifts, ensuring accurate record-keeping.

Fostered positive interactions and rapport with clients and Amazonians while actively preparing ongoing emergency preparedness training initiatives.

Achieved advancement from Team Member to Shift Leader through dedication and exemplary performance, setting a high standard for peers.

Assisted team members in understanding and executing proper procedures for designated tasks, significantly improving operational consistency by 20%.

Played a key role in training new hires and fostering a strong culture of accountability among staff, enhancing overall team performance and retention.

Proactively identified and addressed operational needs within and outside the restaurant, leading to a 10% increase in efficiency.

Maintained strong alignment with the Operator and leadership team, ensuring a shared vision and consistent execution across all operations.

Implemented stewardship systems to enhance operational effectiveness and developed team members into motivated, high-performance leaders.